Two little words. One builds bridges. The other builds fences. Most of us are building fences, without realising. Is it time to break the habit and make sure your communication is building bridges, instead?
I watched my client flinch, as yet another email pinged its arrival with an audible bell. Then a Teams message arrived – a different sound. Her shoulders slumped. Her eyes flashed fear. “I’m so sorry, I do need to reply to this one.” She was in the middle of a mentoring call – one she […]