Not So Small Print
When accessing the www.clarejosa.com website, Clare Josa will learn certain information about you during your visit.
Similar to other commercial websites, our website utilises a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Clare Josa will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.
We will use your e-mail address solely to provide timely information about Clare Josa or the products you have said you were interested in.
We will maintain the information you send via e-mail in accordance with applicable federal law.
In compliance with the CAN-SPAM Act, all e-mail sent from our organisation will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.
Use of External Links
www.clarejosa.com may contain links to many other websites. Clare Josa cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Clare Josa do not constitute an endorsement by Clare Josa or any of its employees of the sponsors of these sites or the products or information presented therein.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website or in events / trainings (online and physical-world) and all content and software located on the site shall remain the sole property of Clare Josa or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Clare Josa.
You must not:
- Republish our material without prior written consent.
- Sell or rent material from our website or events.
- Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website or events for any purpose.
- Redistribute or broadcast any content from our website or events in any form, including onto another website, without Clare Josa’s written consent and a licensing agreement.
- Use any content from this website or Clare Josa’s training materials with your own clients or in your own or any other business, without her written consent and a licensing agreement.
You agree to use our website and any training Clare Josa provides only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website or training. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website or training vault to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.
We may in the future need to restrict access to parts (or all) of our website and training and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
Use of Testimonials
In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:
Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.
The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.
Clare Josa is not responsible for any of the opinions or comments posted on www.clarejosa.com. Clare Josa is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of Clare Josa. Clare Josa doe not share the opinions, views or commentary of any testimonials on http://www.clarejosa.com – the opinions are strictly the views of the testimonial source.
The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.
How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email and is never received by this site – it is processed via the secure shopping cart company we use.
Clare Josa may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, Clare Josa uses software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.
Disclaimer and Limitation of Liability
Clare Josa makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.
All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall Clare Josa or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Clare Josa has been advised of the possibility of such loss or damages.
www.clarejosa.com is owned and operated by Soultuitive Leadership Ltd and may contain advertisements, sponsored content, paid insertions, affiliate links or other forms of monetisation.
www.clarejosa.com abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity. The compensation received may influence the advertising content, topics or posts made in this blog. That content, advertising space or post will be clearly identified as paid or sponsored content.
Clare Josa is never directly compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed on this website are purely those of the author. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.
This site does not contain any content which might present a conflict of interest.
Clare Josa makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to or from this site.
By using the information on this website and in Clare Josa’s free and paid programmes, you confirm that you are in a fit state to take part and that you take full responsibility for the effort you put in and the results you get.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by English law and we both agree to the exclusive jurisdiction of the English court.
Guarantees and Refunds
If stated on the sign-up page, your programme purchased from this site comes with a 30-day guarantee (starting on the first day of the programme, if it is live, or from the day you sign up for a self-study course). Clare Josa guarantees that your training will help you towards that programme’s goals, IF you take the actions the training teaches.
It can’t get you results unless you actually do the course.
By signing up for a programme, either online or live, you are contracting Clare Josa to provide you with the training materials. In return, you are committing to using them.
As such, this is not a ‘brown banana’ guarantee – if you changed your mind or decided you were now too busy to eat a banana and it went brown, you wouldn’t take it back to the supermarket for a refund. The same goes for training.
If you receive a refund under the guarantee, you would lose any future or ‘lifetime’ access to the training, because you have no longer paid for it.
Consumers’ Right To Cancel
Under UK law, if you are purchasing from us as a consumer, rather than for the purposes of your trade, profession or business, you have the statutory right to a 14-day cancellation period.
If you cancel within that period, you are entitled to a full refund, minus a pro-rata amount for any elements of the product or programme that we have already provided to you or you have already consumed.
If you have an instalment payment plan for a programme, by signing up and making the initial payment you are contracted to complete all of the payments agreed. If a payment fails, you will be notified by the payment processor and must arrange for immediate payment, to bring your account out of arrears. If you have any questions or need our help, you must contact Clare’s team (you will have her email address) as a matter of urgency.
Should payments fall into arrears, access to high-value bonuses, such as 1:1 time with Clare, will immediately be suspended until your account is brought back into good standing.
Should payments default for longer than 14 days, without you contacting Clare’s team to agree next steps, your access to the relevant training programme may be suspended, without notice, until payment has been made.
If two payments are late, we reserve the right to withdraw your payment plan option and the balance must be paid within seven calendar days.
All of Clare’s group programmes come with a behavioural contract, as part of these terms. These are common sense things like being kind and supportive of everyone, keeping an open mind and positive attitude, not doing anything that could harm others’ enjoyment of the course, and a non-disclosure agreement, to protect confidentiality. The rules are there to ensure that everyone gets the chance to have the best experience possible from the programme and doesn’t get dragged down by someone else’s negativity.
Should a client breach those agreed rules, they will receive one written warning. A second breach will cause them to be removed from all group elements of the programme, without notice, reverting to a self-study programme. No refund would be offered in such circumstances and any outstanding payment plan payments must still be made, in full.
Should they choose not to improve their behaviour, we reserve the right to remove them from the programme completely, including access to any previous training materials, with no refund, and any outstanding payment plan payments must still be made, in full.
Where a course includes lifetime access to the training materials, that will be clearly stated.
In such cases, ‘lifetime’ means for as long as those materials exist. If a course is withdrawn for any reason, you will be given fair notice, using the email address with which you signed up (unless you unsubscribed, in which case we’re not allowed to contact you, under GDPR).
Please note that lifetime access would only cover the self-study portions of a programme. If you wish to join in with the live elements again at a future date – e.g. the forum,
Facebook group or group calls – there is often the option to do so for a reduced fee.
Note: if you withdraw from a programme part way through a payment plan, you forfeit future access to the training materials.
Working With Clare
If you are working with Clare on an individual or corporate basis, in addition to the above terms, the following terms apply:
Booking Clare To Speak Or Deliver On-Site Or Virtual Training
Intellectual Property Rights & Limits Of Use
All materials presented shall remain the sole property of Soultuitive Leadership Ltd or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Clare Josa.
You must not:
- Republish Clare’s material without prior written consent.
- Record, reproduce, duplicate, create derivative, copy, distribute, broadcast or otherwise exploit material from the event for any other purpose, without Clare’s written consent and paying the agreed fee for this.
- Use any content from this event, other than as agreed in writing with Clare.
Booking Clare To Speak Or Deliver Virtual Training
The agreed speaker fee must be paid, in full, at least 30 days before the event or within 14 days of receipt of the invoice, whichever is sooner, in order to confirm Clare’s attendance and for the event to proceed.
For invoices over £5,000, the terms for this are 50% upon commissioning and 50% within 7 days of originally agreed event date.
Licensing Of Replay
If agreed, this contract includes the specified number of replay tickets, valid for 12 calendar months from the date of the event. The replay will be professionally recorded by Soultuitive Leadership Ltd, edited by Clare’s team and hosted in a secure area on her website, along with the additional resources agreed in briefing meetings, within one working day of the event.
Recording of the event for use internally by a client is an option, but this will attract a licensing fee and this must be agreed at the point of commissioning the event, subject to Clare’s payment terms, above.
Rescheduling Or Cancellation
If an event is cancelled, rather than rescheduled, the following terms apply:
- More than two months ahead: an hourly rate of £295 + VAT for meetings attended and work already carried out
- 1-2 months ahead: 50% of the agreed event fee
- 1 month – 2 weeks ahead: 75%
- Less than two weeks ahead: 100%
If the event is rescheduled less than 2 months ahead, then Clare is likely to have turned away other work already, and would reserve the right to charge a 50% rescheduling fee, plus any non-refundable costs. The rescheduled event must take place within six months of the original event, otherwise Clare’s speaker fee at that new time may apply.
All events will be virtual until the UK government deems large group events safe. Clare has over a decade of experience in delivering highly engaging virtual keynotes to remote audiences.
Bespoke Corporate Work
Clare’s normal terms are 70% on commissioning and the balance to be paid 7 days after the agreed start date in the contract. For smaller contracts, such as speaking events and one-off workshops, the terms are 100% upon commissioning, in order to confirm the date in Clare’s diary.
Note: work on a project cannot commence until the initial instalment has been paid. This includes any in-house briefing meetings or course preparation.
If the contract timing slips due to the company’s actions, Clare Josa reserves the right to still be paid the balance on the originally agreed date. If it changes due to Clare’s availability, then a new date for paying the balance may be agreed.
Invoicing payment terms are normally 14 days from receipt and late charges may be applied, in line with current English law.
If a business sends an employee on one of Clare Josa’s public workshops, that course fee can be paid by invoice, but the place is not confirmed until the invoice has been paid. The place will be held for a maximum of 14 days. The delegate will not be able to attend the course if the invoice has not been paid.
Note: individual online training costing under £1,000 cannot be paid for by invoicing, due to the administration costs involved in obtaining approved supplier status.
This is normally a 3-month package, which must be paid in advance, before the first session.
We reserve the right to amend these terms and conditions at any time with or without notice.
If you have any questions regarding this policy, or your dealings with our website, please contact us here.