Terms and Conditions

Last updated: 11th June 2026

1.  How these terms work

These terms and conditions apply to your use of our websites ClareJosa.com, DitchingImposterSyndrome.com and SoultuitiveLeadership.com (our sites), and to any products, programmes, services, events or training you consume from us, whether paid or unpaid. They are also incorporated into our proposals and invoices.

Please read them carefully. By using our sites, or consuming free or paid products and services from us, you accept these terms and agree to be bound by them. If you do not agree, please do not use our sites or book or consume products or services from us.

Which parts apply to you:

• Everyone using our sites: the Website terms of use, Intellectual property, Acceptable use, Restricted access, Testimonials, Disclaimer and limitation of liability, and General sections.
• If you are buying as a consumer (for purposes outside your trade, business or profession): the Buying as a consumer section also applies.
• If you are working with us on a business or corporate basis: the Working with Clare section also applies.

Where a section is specific to consumers or to business clients, that is stated. Nothing in these terms affects your statutory rights as a consumer.

2.  Website terms of use

About us

Our sites are operated by Soultuitive Leadership Ltd (we, us, our). We are registered in England and Wales under company number 09389708. Our registered office is at Colemans Hatch, Hartfield, TN7 4HG, UK. Our VAT registration number is GB 344227710. You can contact us using the form here.

Use of our sites

We allow access to our sites on a temporary basis and we reserve the right to withdraw, restrict or change our sites at any time and without notice. We will not be liable if for any reason our sites are unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our sites. If, in our opinion, you are not complying with these terms, we have the right to disable any such code, password or feature at any time.

It is your responsibility to ensure that anyone who accesses our sites through your internet connection is aware of these terms and complies with them.

Variations

We may revise these terms at any time by amending this page or by provisions or notices published elsewhere on our sites.

Reliance on information and links

The contents of our sites (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It is your own responsibility to ensure that any products, services or information available through our sites meet your specific requirements.

Links to or from external sites do not constitute our endorsement of those sites or their content.

Linking to our sites

You may link to our sites provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice. You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our sites must not be framed on any other site.

Viruses, hacking and misuse

You must not misuse our sites by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of-service attack. By failing to comply with this provision, you would commit a criminal offence, your right to use our sites will cease immediately, and we will report your actions to the relevant authorities.

Information about you

We process information about you in accordance with our Privacy Policy. Cookies are used in line with our cookie policy.

3.  Intellectual property

All copyrights, trademarks, patents and other intellectual property rights in and on our website or in marketing materials, events / trainings (online and physical-world) and all content and software located on the site shall remain the sole property of Clare Josa and Soultuitive Leadership Ltd. Where any third-party material appears on our sites or in our events or trainings under licence, the rights in that material remain with its owners. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Clare Josa.

We grant you a worldwide, non-exclusive, royalty-free, revocable licence to view our content and print pages for your own personal, non-commercial use. All other rights are reserved.

You must not:

• Republish our material without prior written consent.
• Sell or rent material from our website, products, marketing materials or services.
• Reproduce, duplicate, create derivative versions, copy or otherwise exploit material on our website, products, marketing materials or services for any purpose.
• Redistribute or broadcast any content from our website, products, marketing materials or services in any form, including onto another website, without Clare Josa’s written consent and a licensing agreement.
• Use any content from this website or Clare Josa’s training materials with your own clients or in your own or any other business, without her written consent and a licensing agreement.

You must not adapt, modify, translate or create derivative works from any of our content, programmes, frameworks, methodologies, marketing, training materials, products or services.

Completing any of our programmes, courses or certifications does not grant you any licence or right to reproduce, adapt, teach, deliver or commercialise our content, frameworks or methodologies. Any such use requires a separate written licence from us and will be made clear in your contract.

We respect the intellectual property rights of others. If you believe any content on our site infringes your rights, please contact us with full details. Where we are satisfied that a valid claim has been made out, we will remove or amend the relevant content within 14 days of confirming the position. Acting on such a request is not an admission of liability.

We take the protection of our intellectual property very seriously. If you breach this notice, your right to use our content will cease immediately and we may bring legal proceedings against you, including seeking damages or an account of profits, an injunction, and recovery of our legal costs.

4.  Acceptable use

You agree to use our website, and any products, marketing materials or services Clare Josa provides, only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website or training. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website or training vault to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

5.  Restricted access

We may in the future need to restrict access to parts (or all) of our website, products, marketing materials or services and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

6.  Testimonials

Our use of testimonials complies with UK advertising rules (the CAP Code, enforced by the Advertising Standards Authority). Please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

Clare Josa is not responsible for any of the opinions or comments posted on the sites named above. Clare Josa is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of Clare Josa. Clare Josa does not share the opinions, views or commentary of any testimonials on the sites named above. The opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

7.  Disclaimer and limitation of liability

Clare Josa makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to or from this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of satisfactory quality, non-infringement of intellectual property or fitness for any particular purpose. In no event shall Clare Josa or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Clare Josa has been advised of the possibility of such loss or damages.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

8.  Affiliate links and taking part

From time to time we may include affiliate links on our sites. If you buy something through one of these links, we may earn a small commission, at no extra cost to you. We only recommend things we believe are worthwhile.

By using the information on this website and in Clare Josa’s products, marketing materials or services, whether free or paid, you confirm that you are in a fit state to take part and that you take full responsibility for the effort you put in and the results you get.

9.  Buying as a consumer

This section applies if you are purchasing from us as a consumer, rather than for the purposes of your trade, profession or business.

Your statutory right to cancel

Under UK law, if you are purchasing from us as a consumer, rather than for the purposes of your trade, profession or business, you have the statutory right to a 14-day cancellation period.

If you cancel within that period, you are entitled to a full refund, minus a pro-rata amount for any elements of the product or programme that we have already provided to you or you have already consumed.

This statutory right applies regardless of any guarantee we offer below, and nothing in these terms reduces it.

Our guarantee

In addition to your statutory right to cancel above, where your course comes with a longer refund period this will be stated on the sign-up page, and the following guarantee applies.

Any extended guarantee starts on the first day of the programme, if it is live, or from the day you sign up for a self-study course. Clare Josa guarantees that it will help you towards that programme’s goals, IF you take the actions the training teaches.

It can’t get you results unless you actually do the course.

By signing up for a programme, either online or live, you are contracting Clare Josa to provide you with the training materials. In return, you are committing to using them.

As such, this is not a ‘brown banana’ guarantee. If you changed your mind or decided you were now too busy to eat a banana and it went brown, you wouldn’t take it back to the supermarket for a refund. The same goes for training.

If you receive a refund under the guarantee, you would lose any future or ‘lifetime’ access to the training, because you have no longer paid for it.

Missed payments

If you have an instalment payment plan for a programme, by signing up and making the initial payment you are contracted to complete all of the payments agreed. If a payment fails, you will be notified by the payment processor and must arrange for immediate payment, to bring your account out of arrears. If you have any questions or need our help, you must contact Clare’s team (you will have her email address) as a matter of urgency.

Should payments fall into arrears, access to high-value bonuses, such as 1:1 time with Clare and group tutorial calls, will immediately be suspended until your account is brought back into good standing.

Should payments default for longer than 14 days, without you contacting Clare’s team to agree next steps, your access to the relevant training programme may be suspended, without notice, until payment has been made.

If two payments are late, we reserve the right to withdraw your payment plan option and the balance must be paid in full within seven calendar days.

Lifetime access

Where a course includes lifetime access to the training materials, that will be clearly stated.

In such cases, ‘lifetime’ means for as long as those materials exist. If a course is withdrawn for any reason, you will be given fair notice, using the email address with which you signed up (unless you unsubscribed, in which case we’re not allowed to contact you, under GDPR).

Please note that lifetime access would only cover the self-study portions of a programme. If you wish to join in with the live elements again at a future date, for example the forum, or group tutorial calls, there is often the option to do so for a reduced fee.

Note: if you withdraw from a programme part way through a payment plan, you will still be required to complete the payment plan, unless we have materially breached the contract.

10.  Behavioural contract

All of Clare’s group programmes come with a behavioural contract, as part of these terms. These are common sense things like:

• being kind and supportive of everyone
• keeping an open mind and positive attitude
• show self-awareness and a desire to learn and grow
• be honest and show integrity and ethics at all times
• acting lawfully and not misleading anyone as to your certification status
• respecting the IP licence that applies to your programme
• not doing anything that could harm others’ enjoyment of the course
• not doing anything that could undermine others’ trust in the course or the course leader / team
• being a positive member of the group, supporting others without drama or agenda
• and a non-disclosure agreement, to protect confidentiality

The contract rules are there to ensure that everyone gets the chance to have the best experience possible from the programme and doesn’t get dragged down by someone else’s negativity.

Should a client breach these agreed rules, they will receive one written warning.

Where a student’s behaviour risks undermining others’ enjoyment of the course, or their trust in the course leader / team, or demonstrates a failure to meet the professional or legal standards, we reserve the right to remove that student from the programme completely, without notice, including access to any training materials, with no refund, and any outstanding payment plan payments must still be made, in full.

For certification programmes, students must have complied with this behavioural contract and professional standards, as well as meeting the competency standards in the course materials, in order to receive and retain their certification.

11. Intellectual property rights and limits of use

All materials presented shall remain the sole property of Clare Josa and Soultuitive Leadership Ltd. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Clare Josa.

You must not:

• Republish Clare’s material without prior written consent.
• Record, reproduce, duplicate, create derivative versions, copy, distribute, broadcast or otherwise exploit material from the event for any other purpose, without Clare’s written consent and paying the agreed fee for this.
• Use any content from this event, other than as agreed in writing with Clare.

12.  Working with Clare Josa

If you are working with Clare on an individual or corporate basis, in addition to the above terms, the following terms apply.

Payment terms

The agreed speaker fee must be paid, in full, at least 30 days before the event or within 30 days of receipt of the invoice, whichever is sooner, in order to confirm Clare’s attendance and for the event to proceed.

For invoices over £5,000, the terms for this are 50% upon commissioning and 50% within 7 days of originally agreed event date.

Working outside the UK

Where you engage us to speak or deliver services outside the United Kingdom, you are responsible for arranging and paying for any visa, work permit or other entry or immigration requirements needed for us to attend, together with all associated fees and costs. If the required permissions are not in place in time, our rescheduling and cancellation terms apply.

Licensing of replay

Where applicable, your contract with Clare Josa includes the specified number of replay tickets, valid for 12 calendar months from the date of the event. The replay will either be professionally recorded by Soultuitive Leadership Ltd, edited by Clare’s team and hosted in a secure area on her website, along with the additional resources agreed in briefing meetings, within one working day of the event, or it may be hosted on your company’s own internal site once we have agreed how you will evidence the 12-month deletion process and how you will cap views at the agreed level.

Please note that Clare Josa does not routinely provide slide decks for talks she delivers, for copyright reasons. But she does offer options for workbooks and post-event integration resources, if you would like these.

Recording of the event for viewing by your own external clients is an option, but this will attract a licensing fee and this must be agreed at the point of commissioning the event, subject to Clare’s payment terms, above.

Rescheduling or cancellation

If an event is cancelled, the following terms apply:

• More than 90 days ahead: an hourly rate of £495 + VAT for meetings attended and work already carried out
• 90 – 42 days: 50% of the agreed event fee
• 15 – 41 days ahead: 75%
• 14 days or fewer: 100%

If the event is rescheduled, rather than cancelled, when it is under 90 days ahead, then Clare is likely to have turned away other work already, and would reserve the right to charge an additional 50% rescheduling fee. A reschedule requested 14 days or fewer before the event is treated as a cancellation for fee purposes, and the 100% cancellation fee for that period applies, whether or not a new date is later agreed.

Any non-refundable costs, such as flights, are due if an event is rescheduled after they have been incurred. The rescheduled event must take place within six months of the original event, otherwise Clare’s speaker fee at that new time may apply. The original event’s fee must be paid in full before the rescheduled date is considered confirmed, and the rescheduling fee must be paid at least 30 days before the new date.

If a second rescheduling is requested, then the original event is deemed to have been cancelled, and our cancellation fees apply to the rescheduling fee. We reserve the right not to agree to a second rescheduling and instead for a new contract to be started, with Clare’s current fees applying.

Events beyond our control

Neither party will be liable for any failure or delay in performing its obligations where that failure or delay results from any cause beyond its reasonable control. Such causes include, without limitation: any epidemic or pandemic, including any future pandemic; government restrictions or public-health measures, including travel restrictions; failure of power, utilities or telecommunications networks; fire, flood, storm or natural disaster; war, terrorism, riot or civil unrest; strikes or other industrial action; and illness of Clare Josa that renders her genuinely too ill to work (very, very rare). Where such an event prevents an in-person event going ahead, we may instead deliver it online, and we have extensive experience of delivering engaging virtual keynotes and training. Where online delivery is not available or not suitable, the event will be rescheduled to a date agreed between us, with any fees already paid carried over to the rescheduled date and no penalties.

For the avoidance of doubt, a force majeure event is only beyond a party’s reasonable control if it could not have been avoided or worked around by reasonable steps. It does not include anything within your reasonable control, or anything that merely makes the event less convenient, more costly or commercially less attractive for you, including (without limitation) internal meetings or scheduling conflicts, staff availability, low sign-up numbers, a change of mind, or budget or priority changes. In those cases our usual rescheduling and cancellation terms apply.

Bespoke corporate work

Clare’s normal terms are 70% on commissioning and the balance to be paid 7 days after the agreed start date in the contract. For smaller contracts, such as speaking events and one-off workshops, the terms are 100% upon commissioning, in order to confirm the date in Clare’s diary.

Note: work on a project cannot commence until the initial instalment has been paid. This includes any in-house briefing meetings, research, or course preparation. A purchase order alone is not sufficient to kick off work.

If the contract timing slips due to the company’s actions, Clare Josa reserves the right to still be paid the balance on the originally agreed date. If it changes due to Clare’s availability, then a new date for paying the balance may be agreed.

Invoicing payment terms are normally 30 days from receipt and late charges may be applied, in line with current English law. If your company insists on longer payment terms, then the invoicing dates will be brought forward, accordingly, or the start date will be delayed.

Public courses

If a business sends an employee on one of Clare Josa’s public programmes, that course fee can be paid by invoice, but the place is not confirmed until the invoice has been paid. The place will be held for a maximum of 14 days. The delegate will not be able to attend the course if the invoice has not been paid.

Note: individual online training costing under £2,500 cannot be paid for by invoicing, due to the administration costs involved in obtaining approved supplier status. This can be paid by card and reclaimed using the VAT receipt that will be provided.

1:1 mentoring

This is normally a 3-month package, which must be paid in advance, before the first session.

13.  General

Changes to these terms

We reserve the right to amend these terms and conditions at any time with or without notice.

Entire agreement

These terms, together with any proposal, order or invoice we issue to you, constitute the entire agreement between you and us in relation to their subject matter, and supersede any previous agreement or understanding between us. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these terms.

Notices

Any notice you need to give us should be in writing and sent using the contact form on our sites or by post to our registered office. We may give notice to you at the email or postal address you have provided to us.

Assignment

We may assign, transfer or subcontract any of our rights or obligations under these terms. You may not assign, transfer or subcontract any of your rights or obligations without our prior written consent.

Severance, waiver and third parties

If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force. Our failure or delay in enforcing any provision is not a waiver of it. A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts on an irrevocable basis.

Contact

If you have any questions regarding these terms, or your dealings with our sites, you can contact us using the form here.